GDPR compliance statement for call handling operations.

We process personal data only to deliver contracted coverage and manage escalation records. Our lawful basis includes contractual necessity and legitimate operational interest.

Data subject rights: access, correction, deletion, and restriction.

Data minimisation: only required service details are stored.

Transfers: information stays within approved service systems.

Requests and oversight

GDPR inquiries are handled by our compliance coordinator. Requests can be submitted to [email protected] and will be acknowledged within seven working days.

We retain call recordings only for the duration needed for operational review and quality assurance.

Compliance practices

Role-based access to call logs.

Annual data protection training.

Incident response protocols for breaches.